Refund Policy for Print Express LLC
Effective Date: 7th November 2024
Thank you for shopping with Printer Express LLC. We strive to provide high-quality products and excellent customer service. However, if you’re not completely satisfied with your purchase, we offer a 7-day return and refund policy. Please read the details below for more information on how to request a refund.
1. Refund Eligibility
We offer refunds for products purchased from our website, [https://123printexpress.shop], under the following conditions:
- Timeframe: Requests for refunds must be made within 7 days from the date of receiving your order.
- Condition of Items: The product must be unused, in the same condition that you received it, and in its original packaging. Items that are opened, used, or damaged will not be eligible for a refund unless there is a manufacturing defect.
- Proof of Purchase: A valid proof of purchase (such as an order number, receipt, or email confirmation) must be provided with the refund request.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Products that have been opened, used, or damaged (unless the item is defective).
- Products that are sold as final sale, including certain clearance items.
- Gift cards, downloadable software, and digital content.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our customer support team at support@123printexpress.shop within 7 days of receiving your order. You can also reach us by phone at +1(855) 244-8377.
- Provide Details: Include the following information in your request:
- Order number
- Product name(s)
- Reason for the return (if applicable)
- Photos of the product (if damaged or defective)
- Return Authorization: Once your request is received and approved, you will be provided with instructions on how to return the product. Please do not return any items without authorization, as this may delay the processing of your refund.
- Return Shipping: Customers are responsible for the cost of return shipping, unless the product is defective or there was an error in fulfillment.
4. Processing Your Refund
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Refund Method: If your return is approved, your refund will be processed to the original method of payment (credit card, PayPal, etc.). Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment method.
5. Exchanges
If you would prefer to exchange an item rather than receive a refund, please contact us. Exchanges are handled on a case-by-case basis, and we will guide you through the process. In most cases, you will need to return the original product and place a new order for the exchange.
6. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of receiving your order. We will work with you to arrange a return or replacement at no additional cost to you. Please send photos of the damaged or defective item along with your return request for quicker processing.
7. Canceling an Order
If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We make every effort to process orders quickly, but once an order has been shipped, it cannot be canceled. If your order has already been shipped, you will need to follow the return process outlined above.
8. Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us:
- Email: support@123printexpress.shop
- Phone: +1(877) 551-6465
- Mailing Address: 1723 W Kennedy Blvd Suite 101, Tampa, FL 33606, United States