Shipping Policy for Print Express LLC
Effective Date: 7th November 2024
At Printer Express LLC, we aim to provide a seamless shopping experience for our customers, including timely and reliable shipping. This Shipping Policy outlines the shipping process, charges, and delivery timelines for your orders.
1. Shipping Charges
- Flat Rate Shipping Fee: We charge a flat rate of $8.00 for all standard shipping within the United States. This fee applies to all orders, regardless of the order size or total value.
- Free Shipping Offers: From time to time, we may offer promotions or special deals that include free shipping. Any free shipping offers will be clearly stated on the Website at the time of purchase.
2. Shipping Methods and Delivery Times
- Standard Shipping: All orders will be shipped via standard ground shipping, typically through USPS or UPS, depending on your location and the size of the order.
- Delivery Time:
- Orders typically ship within 1-3 business days after your order is processed.
- Estimated delivery times within the U.S. are generally 5-7 business days. However, delivery times may vary based on your location, product availability, and other factors such as weather or postal delays.
3. Order Processing
- Order Confirmation: After you place your order, you will receive an order confirmation email. This email will include details of the items purchased, shipping address, and tracking information (once your order has shipped).
- Order Processing Time: Orders are typically processed and shipped within 1-3 business days. Please note that processing times may be longer during holidays or special promotions.
- Shipping Delays: In rare cases, there may be unexpected shipping delays due to factors beyond our control, such as carrier delays, weather conditions, or inventory issues. We will notify you of any significant delays as soon as we are aware.
4. International Shipping
At this time, we only offer domestic shipping within the United States. We do not ship to international destinations. We are working on expanding our shipping capabilities in the future and will notify customers when international shipping becomes available.
5. Shipping Address
- Accurate Shipping Information: Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or issues arising from incorrect or incomplete shipping addresses.
- Address Changes: If you need to update your shipping address after placing an order, please contact us immediately at support@123printexpress.shop. We may be able to adjust the shipping address if the order has not already been processed.
6. Tracking Your Order
- Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to monitor the progress of your shipment through the carrier’s website.
- Tracking Delays: Occasionally, tracking information may not be immediately available or updated. Please allow up to 24 hours for tracking data to be updated once the package is shipped.
7. Lost or Damaged Shipments
- Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to locate your package. If the package cannot be located, we will either issue a replacement (if available) or a refund.
- Damaged Packages: If your order arrives damaged, please contact us immediately. We will ask for photos of the damaged items and packaging to process your claim with the carrier. We will either send a replacement or issue a refund for the damaged items, depending on your preference.
8. Returns and Exchanges
For information on how to return or exchange an item, please refer to our Return Policy. Please note that the customer is responsible for return shipping costs unless the item is defective or we made an error in fulfilling the order.
9. Contact Us
If you have any questions or concerns about shipping, please feel free to contact us:
- Email: support@123printexpress.shop
- Phone: +1(877) 551-6465
- Mailing Address: 1723 W Kennedy Blvd Suite 101, Tampa, FL 33606, United States